Our Delivery Service
Oliver Keen offers FREE Nationwide delivery on all orders.
For orders from the major cities of Pakistan, our objective is to have your desired product delivered at your doorstep the within 3-7 working days. For other cities and towns, your order will be delivered within 4-7 working days of the placement of your order. *
If you have found your desired product but not the desired size, you can wait and check our website till your desired size is in stock. Or you could simply call us at +92 326 8940984 or drop us an email at firstname.lastname@example.org to place your order!
Sizes not in stock may take 10 working days for the product to be ready for dispatch.
For our valued customers who do not wish to use a credit/debit card for the purchases, we also offer a FREE Cash on Delivery (CoD) service on all orders.
* Please note that orders placed over the weekend and/or at Public Holidays will be processed on the next working day.
To request a refund, please call us at +92 326 8940984 or email us at email@example.com with your order number and courier the product back to us. Your purchase amount will refunded/deposited to your bank account within 48 hrs receiving the shoes back at our store.
Please note that custom made shoes are not eligible for returns or exchanges unless faulty.
*Please note that shoes returned to us without original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, we encourage our customers to keep the original packaging for use in possibility of a return/exchange situation.
Any returns received outside the 14 days are accepted only at the discretion of Oliver Keen.
Products purchased during sale events or clearance section are only eligible for exchanges.
Conditions For Return
- The item delivered to you is defective. (in case of defective item customer is requested to provide a photo or video proof of the product as soon as he receive the item)
- The size of shoe is different from what the customer has ordered
- The item delivered to you is different from the one which customer has ordered
Unhappy with the style you ordered? Or the size doesn’t fit you well? No worries! You can have your shoe(s) exchanged instantly.*
Simply call us at +92 326 8940984 or email us at firstname.lastname@example.org with your order number and we will surely facilitate your request.
In case the shoe has undergone permanent damage (such as scratches etc.) by use of the customer, it may not be returned/exchanged. Please make sure that the product must be in a re-saleable condition to be valid for our exchange/return policy
If there are any issues or we are unable to fulfill your online order for any reason, a member of customer services will be in touch as soon as possible.